Client Commitment

Our Pledge to You

At Lightly Salted, we are committed to delivering exceptional service and unparalleled digital solutions to our valued clients. Our commitment to you is rooted in our core values and dedication to sustainability, quality, and ethical business practices.

Our Values and Ethos

We believe in the power of positivity – for people, the planet, and business. As a Living Wage employer, we are committed to equitable and inclusive practices. We are proud signatories of the Good Business Charter, reflecting our dedication to better business standards.

Quality and Excellence in Service

Our clients are at the heart of everything we do. We pledge to provide high-quality, customised digital solutions, including website design, development, and digital growth support. We ensure that every project we undertake meets the highest standards of quality and innovation.

Communication and Transparency

Open and honest communication is paramount. We maintain a transparent relationship with our clients, keeping you informed at every stage of your project. We value your feedback and involve you in key decisions, ensuring that our services align perfectly with your needs.

Sustainability: A Core Commitment

Sustainability is not just a policy; it’s our way of life. Our operations and services are powered by 100% renewable energy. For every website we create, we plant trees and offset CO2 emissions, actively contributing to climate action.

Data Privacy and Security

Your privacy and data security are our top priorities. We adhere to the highest standards of data protection and ensure that your information is safeguarded at all times.

Continuous Improvement and Innovation

The digital landscape is ever-evolving, and so are we. We continuously seek ways to improve our services and keep abreast of the latest technologies and trends, ensuring that our clients always have access to cutting-edge solutions.

Your Voice Matters

We believe that our clients are our greatest assets. Your feedback is crucial in shaping our services and approach. We encourage open dialogue and welcome your suggestions and concerns.

Community and Social Responsibility

Our commitment extends beyond our business operations. We actively engage in community initiatives and support environmental causes, striving to make a positive impact in the world.

Conflict Resolution and Client Satisfaction

Your satisfaction is our success. Should any concerns arise, we are committed to resolving them promptly and effectively, ensuring that your experience with us is nothing short of exemplary.

Our Promise to You

As a partner of Lightly Salted, you can expect unwavering commitment, ethical practices, and a partnership that values not just your business but also the world we share.

This document is a living testament to our dedication to you and our planet. We look forward to a fruitful and sustainable partnership.

Ollie Tigwell

Ollie Tigwell
Director, Lightly Salted